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Position Details

Position Information

Position Title Telecounselor
UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

Telecounselors are responsible for making outbound calls to prospective students and their families.

Essential Functions

- Makes outbound calls to prospective students and their families.
- Answers questions related to UIW
- Keeps detailed records of conversations
- Suggests resources for prospective students


Knowledge Skills and Abilities

- Professional verbal and written communication skills are essential
- Attention to detail
- Strong work ethic
- Comfortable talking to people
-Ability to work effectively with individuals from diverse communities and cultures.

Required Education

- Successful applicants must be currently enrolled students at UIW

Required Work Experience

Prior work experience in retail, customer services or other related industries is preferred, but not required.

Preferred Qualifications

One year or more of retail, customer services or other related employment

Required Certifications, Licenses or Registrations


Work Hours

4.45pm-8pm, Monday to Thursday

Physical Demands

Able to sit for several hours uninterrupted
Able to lift small objects of up to 30lb in weight

Posting Details

Posting Details

Posting Number STU112PO
Job Type Part Time
Job Category Students
Desired Start Date 08/28/2017
Position End Date (if temporary) 12/15/2017
Reports to Communications Coordinator
Salary $7.25/hr
Open Date 08/23/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, national origin, disability, genetic information, veteran status, sex, gender, age, or religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current UIW student?
    • Yes
    • No
  2. * How did you hear about this employment opportunity?
    • UIW Website
    • Chronicle
    • Indeed
    • Glassdoor
    • Personal Referral
    • Employee Referral
    • Other
  3. If you selected other, please tell us where?

    (Open Ended Question)